The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience. Industrial and Systems Engineering , [S. l.], v. 19, n. 3, p. 59–71, 2023. Disponível em: https://www.ojs3x.com/index.php/ectms/article/view/1840.. Acesso em: 28 oct. 2025.