The interactive effects of extrinsic and intrinsic motivations on service recovery performance: the mediating role of self-efficacy. Industrial and Systems Engineering , [S. l.], v. 19, n. 3, p. 7–22, 2023. Disponível em: https://www.ojs3x.com/index.php/ectms/article/view/1916.. Acesso em: 28 oct. 2025.